Frequently Asked Questions
Ordering & Availability
How do I know if a watch is in stock? The listing tells you. Watches marked in stock are here in the UK, photographed in hand, and ship the same day if you order before 2pm on a working day. Pieces we order in from the brand show their lead time on the listing before you buy.
Can I reserve a watch before buying? Yes — email us at luca@calderonewatchco.com and we'll hold any in-stock watch for 24 hours while you decide. We don't take a deposit.
Do you source specific watches? If you're after a particular independent piece, tell us. We source through the trade and private collectors in the UK and Europe and can usually find a watch within 7–14 days. Email us the model you're after.
Can I see a watch before I buy? We're online only. For any watch we hold in stock, we'll send extra photos or a video of the actual piece on request.
Do you buy watches or take part-exchange? Yes. Send photos and the reference through the Services page or by email and we come back with a number.
Services
Do you service watches? We offer a paid reseal and pressure test, which you can book from the Services page.
Can you sell my watch for me? Yes, on consignment through the site, independents only. The terms and the enquiry form are on the Services page.
What is trade-back? If you bought the watch from us, trade-back is how you sell it back to us or trade it in. The terms are on the Services page.
Authentication & Condition
How do you authenticate watches? Every pre-owned watch goes through a full inspection before it's listed: serial numbers against the papers, the movement and its calibre against the reference, aftermarket parts, refinishing, and timekeeping on the timegrapher. New pieces arrive from the brand unworn, and we check every watch again before it ships to you. If a watch we sold you is ever shown by an independent watchmaker or the brand to be inauthentic, we refund it in full. There's no time limit on that.
Are your watches new or pre-owned? We sell both. New pieces come direct from the brands, pre-owned pieces are inspected and photographed as found, and every listing states which it is.
What condition are your watches in? Pre-owned listings include detailed condition notes and 10+ photos of the actual watch — we photograph every flaw and mark. If it's mint, we say mint. If there's a scratch, we show it. New watches are exactly that: unworn, as delivered by the brand.
Do watches come with box and papers? Each listing specifies exactly what's included. Some come full set, others watch only. The price reflects what you're getting. There are no surprises.
Pricing & Payment
Are your prices negotiable? Our listed price here is our best price. We don't inflate and wait for offers — we price it right from day one.
What payment methods do you accept? All major cards, PayPal, Apple Pay and Google Pay at checkout. We also take USDC if you'd rather pay that way.
Can I pay with Klarna? Yes. Choose Klarna at checkout and Klarna takes it from there.
Shipping & Returns
How fast do you ship? Order before 2pm UK time on a working day and it ships the same day. UK delivery is by 1pm the next working day with Royal Mail Special Delivery. Shipping is free on every order, and every parcel is tracked and our responsibility until it's in your hands.
Do you ship internationally? Yes, and shipping is free worldwide. Royal Mail's aims are 3–5 working days to Europe and 5–7 to the USA, Canada and the rest of the world; customs can add to that. Your country's import duties and taxes are charged when the watch arrives and are your responsibility.
What's your return policy? You have 30 days from delivery. If you don't love it, send it back for a full refund — we cover UK return shipping, and the refund is issued within 3 working days of the watch reaching us. Keep the protective stickers on while you're deciding; if a watch comes back worn or marked, we may deduct the loss in value from the refund, as UK law allows. International buyers cover their own return postage. None of this affects your statutory rights.
After-Sales Support
What if I have problems after purchase? Email us and we'll sort it. If it's something we can fix quickly, we will. If not, we'll arrange a return or a replacement. You won't get the runaround.
Is there a warranty? New watches carry the brand's full manufacturer warranty, stated on the listing. Pre-owned watches are sold checked and running to spec.
About CalderoneWatchCo
Why should I trust you? We're a Top Rated Seller on eBay with hundreds of five-star reviews, every one of them public — check them before you buy.
Why do you also sell on eBay? We still sell there. But buying direct means better prices — there are no platform fees built in — and you deal with us from start to finish.
If your question isn't covered here, ask us directly.
Email: luca@calderonewatchco.com
WhatsApp: +44 7859 890747 (messages only)
We reply within 2 hours, 8am–7pm UK time.